How to Send Us Your Design Files for Custom Silver Production
Before we turn your idea into a polished 925 silver piece, we need a file we can read, measure and quote from. A clean design file removes guesswork, shortens sampling time and protects your idea from the start. This guide explains what to send, in what format and how to structure it, so your custom silver jewelry order moves straight into our 24-hour 3D preview workflow. We cast in 925 sterling silver and set AAA cubic zirconia or moissanite on request. Finishes include rhodium, 18K gold, rose gold and black plating. Our materials are tested against SGS, REACH, RoHS, ASTM and CE standards for silver jewelry, and we can share certificates on request. Which file formats do you accept? We accept vector files (AI, EPS, PDF, SVG) as the preferred choice, and high-resolution raster (PNG or JPG at 300 DPI) when vector is not available. Vector keeps edges crisp and measurements scalable, which helps us quote accurately and tool quickly. Can I send a hand sketch or a single photo? Yes. If you only have a sketch or photo, include clear length, width and thickness in millimeters, plus front, side and top views. A single view hides thickness and stone settings, so more views mean fewer revisions before sampling. Do you protect my design with an NDA? Yes. We sign an NDA on request and keep your files confidential. Mark logo-engraving positions or any private notes directly on the drawing, and we treat them as restricted information throughout production. What units and details should my drawing include? Use millimeters throughout, never mixing inches and millimeters in one file. Add stone type (AAA CZ or moissanite), base metal (925 silver), plating color (rhodium, 18K gold, rose gold or black) and a scale bar when the size is unclear from the numbers. How fast do I get a 3D preview after sending files? After our engineering review within one business day, we render a 3D preview within 24 hours so you can approve proportions before any physical sampling or tooling begins. This step protects your idea and avoids costly changes later.How to Send Us Your Design Files for Custom Silver Production
What We Need from Your Design File
Make the Drawing Factory-Ready
Common File Mistakes to Avoid
From File to 3D Preview and Sample
Materials and Compliance You Can Reference
Frequently Asked Questions











